Industrial Relations Question Paper
Industrial Relations
Course:Master Of Business Administration
Institution: Kenyatta University question papers
Exam Year:2008
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTIONAL SCHOOL BASED PROGRAMME (IBP)
EXAMINATION FOR THE DEGREE MASTER OF BUSINESS
ADMINISTRATION
BBA 615: INDUSTRIAL RELATIONS
DATE :
Wednesday 31st December 2008
TIME: 2.00pm-5.00pm
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INSTRUCTIONS:
Attempt any three questions
Question One compulsory
Q1.
i)
Discuss the ten commandments of Employee Relations. (10marks)
ii)
Explain the three fundamental principles on which Trade union is based. (10marks)
Q2.
Discuss factors affecting sound Industrial Relations and suggest possible ways of overcoming these factors. (15marks)
Q3.
The first step in resolution of conflict is their discovery and exposure. Explain the steps channels for discovery of the conflicts in an organization. (15marks)
Q4.
Discuss important points to be considered in choosing a negotiator and explain the process of breaking deadlock in an organization. (15marks)
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