Management Functions Question Paper
Management Functions
Course:Master Of Business Administration
Institution: Kenyatta University question papers
Exam Year:2010
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
BBA 500: MANAGEMENT FUNCTIONS
DATE:
Tuesday 23rd November 2010
TIME: 2.00p.m – 5.00p.m
INSTRUCTIONS
Answer question ONE and THREE questions
QUESTION ONE – COMPULSORY
The M/S Kingdom Commercial management Ltd was established in 1980 with a single branch which operated in Nairobi. In June 2009 the management decided to open five Branches in Mombasa, Kisumu, Nyeri, Nakuru and Eldoret. The bank has acquired and prepared suitable premises where the branches will be operating. The recruitment of the necessary staff including Ten (10) officers to occupy the positions of Branch Manager and Assistant Branch Manager in the branches has been done. In order to ensure that the Ten (10) senior officers have been adequately prepared to take up the roles and responsibilities, the bank has organized Two (2) Days workshop in one of the Five Star
hotels in Nairobi. Being and expert in Management you have been selected by your consultancy firm to facilitate and train the Ten (10) senior officers during some of the sessions during the seminar.
REQUIRED
Prepare an outline explaining the following areas which should be covered in the training sessions with newly recruited senior officers of M/S The M/S Kingdom Commercial Bank Ltd.
a)
Managerial roles essential for a modern branch Manager of a Bank. [6marks]
b)
Essential Managerial skills for a modern Manager.
[6marks]
c)
Motivational techniques which a manager may apply in management. [6marks]
d)
Benefits of effective communication in managing a Branch of a Commercial Bank. [10marks]
QUESTION TWO
Explain how a manager can use the following main theories of effective leadership in an organization.
a)
Trait Theory
[5marks]
b)
Situational theory
[5marks]
c)
Behavioral theory
[5marks]
QUESTION THREE
Assignment of authority and responsibility to a subordinate is essential for efficient and effective functioning of an organization. Discuss this statement clearly outlining the following:-
a)
Benefits of delegation to the manager, employee and organization. [12marks]
b)
Symptoms of poor delegation. [3marks]
QUESTION FOUR
a)
Analyze the main organizing trends that are shaping modern workplace today. [10marks]
b)
Explain the contributions of the quantitative school of thought to modern management. [5marks]
QUESTION FIVE
a)
“The contributions of the scientific school of management are irrelevant in modern management approaches”. Discuss this statement. [10marks]
b)
Explain key methods of resolving conflicts in organizations. [5marks]
QUESTION SIX
a)
Explain at least four control tools. For each tool, provide situations that may warrant its use. [8marks]
b)
Analyze the key problems inherent in the use of power in leading and managing organizations. [7marks]
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