Operations Management Question Paper
Operations Management
Course:Master Of Business Administration
Institution: Kenyatta University question papers
Exam Year:2008
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF MASTER OF
BUSINESS ADMINISTRATION
BMS 601: OPERATIONS MANAGEMENT
DATE: Tuesday 8th July, 2008 TIME: 2.00 p.m. – 5.00 p.m.
________________________________________________________________________
INSTRUCTIONS
Answer QUESTION ONE and any other THREE questions.
QUESTION ONE (Compulsory)
(a)
Define operations management. [2 marks]
(b)
Distinguish between operations management and Operations Research (OR)/Management Science (MS). [2 marks]
(c)
Within the operations function, management decisions have been divided into three broad levels. Explain using relevant examples. [6 marks]
(d)
Evaluate the importance of operations management education in modern business environment. [5 marks]
(e)
Explain the phrase operations strategy, giving examples of decisions that relate to it. [5 marks]
QUESTION TWO
Discuss the current business and management issues that may influence or affect the decisions made by operations managers. [20 marks]
QUESTION THREE
(a)
Distinguish, by use of appropriate examples, between order winners and order qualifiers. [6 marks]
(b)
Critically examine how a modern business enterprise can build competitive advantage over its competition. [14 marks]
QUESTION FOUR
(a)
Explain any four common features of organizations. [8 marks]
(b)
Discuss the advantages and disadvantages of the matrix structure of organizations. [12 marks]
QUESTION FIVE
(a)
What are the four underlying implications in the definition of total quality management (TQM)? [8 marks]
(b)
Evaluate the factors that may limit the successful implementation of TQM. [12 marks]
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