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Bust 312: Organizational Theory Question Paper

Bust 312: Organizational Theory

Course:Bachelor Of Education Arts

Institution: Egerton University question papers

Exam Year:2016

EGERTON UNIVERSITY
UNIVERSITY EXAMINATIONS
REGULAR - NJORO CAMPUS
FIRST SEMESTER, 2016/2017 ACADEMIC YEAR
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF EDUCATION
ARTS
BUST 312: ORGANIZATIONAL THEORY
STREAM: BED (ARTS) TIME: 2 HRS.
EXAMINATION SESSION: DECEMBER YEAR: 2016

INSTRUCTIONS:
(i) Answer all questions in section A and any two in section B (ii) Do not write on the question paper
SECTION A
Question One
Briefly explain the following terms:
a) Unconditioned Stimulus (2 Marks)
b) Conditioned Stimulus (2 Marks)
c) Conditioned Response (2 Marks)
d) Taste Aversion (2 Marks)
Question Two
a) Personality traits are very important in Organizations. BriefUv explain two characteristics that
could be considered by many managers. (6 Marks)
b) Briefly discuss informal groups in an Organization. (2 Marks)

Question Three
Conflict is quite inevitable in Organizations and whenever two or more people interact. Discuss any three types of conflicts. (6 Marks)
Question Four
Mf- James Njoroge was a senior manager in a confectionery company. In the company there were four departments and each was headed by a supervisor. Under each supervisor there were

five people with different duties assigned. Explain clearly the key concepts in Organizational

structure portrayed in this company. (10 Marks)
Question Five
Mercy Kerubo was a young graduate who worked in a land title deed issue office. She had dislike for work and tended to avoid work as much as possible. Whenever she was given work in the office she had to be threatened with punishment so that she could improve her working style.
a) Name the category of management approach Mercy's case could fall under. (3 Marks)

b) Briefly discuss the Theory in this Case. (5 Marks)
SECTION B
Question Six
Discuss Herzberg's Two Factor Theory and list the five factors he termed as" motivators".

(15 Marks)
Question Seven
Discuss the following components of Operant Conditioning
a) "Punishment" (12 Marks)
b) Negative Reinforcers (3 Marks)
Question Eight
Musa Masimori worked in an Organization that dealt with training Agricultural communities in

planting trees on their farms to conserve the environment. He worked with several employees.

To motivate them, he needed to evaluate them. The employees also needed to undertake an evaluation process.
a) Which Theory of Motivation was portrayed here?
b) Identify the theories of motivation this case falls under. (3 Marks)
(3 Marks)
c) Give three ways the evaluation process could be broken into. (9 Marks)

Bust 312: Organizational Theory Question Paper

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