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Cmm 111: Principles Of Management Question Paper

Cmm 111: Principles Of Management

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2014

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
KISUMU CITY CAMPUS
MAIN EXAMINATION
MAY-JULY 2014 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF MARKETING AND MANAGEMENT
CMM 111: PRINCIPLES OF MANAGEMENT
Duration 2 hrs
Instructions: Answer Questions ONE and any other TWO questions.
Read the following case study and answer questions that follow:
CASE: MANAGEMENT CHALLENGES
When five star tourist hotels first opened in Coast Kenya, they were a symbol of hope and glamour for a region sorely in need of both. These hotels were the best hotels in the country to offer bathroom ensuite and popular nightclubs. But the recent terrorism threats have led to hotels management to erect security walls around the entrance and institute policies requiring that all guests be frisked and their luggage searched. The tourist trade disappeared, leaving only business customers and journalists who came to cover effect of the threats from the perfect of vintage point. These threats have spread to Nairobi, and even Kisumu city. Perhaps are now shelved initiative between Kenya government and safaricom and further intelligence collaboration with google security at global level will decrease the threats.
Q1.
a) Can managers do anything to prepare their organizations to cope with unexpected problems and focus towards high performance? (20 marks)
b) Explain:
i. Organizing (2 marks)
ii. HRM (2 marks)
iii. Planning (2 marks)
iv. Content perspective (2 marks)
v. Leading (2 marks)
Q2.
a) Discuss management roles and skills relevant for any manager, manager department or organization. (10 marks)
b) How relevant is systems theory today? (10 marks)
Q3.
a) What is formalization? Give two relevant examples. Explain factors leading to reduction of formalization and bureaucracy in organizations. (10 marks)
b) Define HRM and state two HR activities. What key elements does strategic approach to HRM recognize? (10 marks)
Q4.
a) To the extent that managers understand worker’s needs, the organization reward systems can be designed to meet them and motivate employees. Discuss. (10 marks)
b) Describe types of control in organizations. How is actual performance measured? (10 marks)
*END*

Cmm 111: Principles Of Management Question Paper

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