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Dlis 125: Information Access And User Services Question Paper

Dlis 125: Information Access And User Services

Course:Bachelor Of Library And Information Science

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2015

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2015 TRIMESTER
FACULTY OF SCIENCE
DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE
DLIS 125: INFORMATION ACCESS AND USER SERVICES
Duration 2 hrs
Instructions: Answer Questions ONE and any other TWO questions.
Q1.
a) Outline five roles of records and archive institutions. (5 marks)
b) Identify general roles of libraries. (5 marks)
c) Briefly describe five research and reference services that are vital in any information institution. (10 marks)
d) Discuss five non-traditional services you would consider providing as the head on information services in your organization. (10 marks)
Q2.
a) Identify five objectives in providing circulation services. (5 marks)
b) Discuss five issues that you would consider including in your circulation services policy. (10 marks)
c) Briefly explain why it is important to have a well established procedures and work instructions for providing circulation services. (5 marks)
Q3.
a) What is your understanding of information literacy? (2 marks)
b) Briefly explain four reasons why it is important to provide information literacy training for your patrons. (8 marks)
c) Briefly discuss five characteristics of an information literate person. (10 marks)
Q4.
a) What is research and reference interview? (2 marks)
b) Identify and define five research and reference sources you would consider using in providing research and reference services. (10 marks)
c) Identify three advantages of providing digital reference services (3 marks)
d) Outline the procedure you would use in fulfilling a research and reference request. (5 marks)
*END*

Dlis 125: Information Access And User Services Question Paper

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