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Cmd 092: Office Management Question Paper

Cmd 092: Office Management

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2014

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2014 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF ACCOUNTING AND FINANCE
EVENING PROGRAMME
CMD 092: OFFICE MANAGEMENT
Duration 2 hrs
Instructions: Answer Questions ONE and any other TWO questions.
Q1.
a) Explain the meaning of the following:
i. What is an office? (3 marks)
ii. Give characteristics of management (7 marks)
b) Explain the steps in the systematic planning process. (8 marks)
c) Outline 7 benefits of informal organizations. (4 marks)
d) List the advantages of internal recruitment/internal sourcing. (3 marks)
e) Explain ways that can be used to control sound/noise in an office. (5 marks)

Q2. Discuss the roles of a manager identified by Henry Mintzberg giving example of activities involved in each role. (20 marks)
Q3. As a management student you are required to give a presentation of a closest plan and open plan office layout. Also include the advantages and disadvantages of each. (20 marks)
Q4.
a) Explain the terms as described in class:
i. Fast forward controls
ii. Policies
iii. Contingency planning
iv. Economic order quantity model
b) What is the relationship between authority and responsibility? (5 marks)
c) Outline ways of curbing office pollution. (4 marks)
*END*

Cmd 092: Office Management Question Paper

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