Reference And Information Services Question Paper
Reference And Information Services
Course:Bachelor Of Education In Library Studies
Institution: Kenyatta University question papers
Exam Year:2009
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF EDUCATION
(LIBRARY SCIENC)
ELS 304: REFERENCE AND INFORMATION SERVICES
DATE:
Tuesday 7th April 2009
TIME: 2.00pm-4.00pm
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INSTRUCTIONS
Answer any THREE Questions
1.
What would you consider to be the functions of a reference service?
2.
Discuss how you can overcome barriers of interpersonal communication in a reference interview.
3.
Discuss the factors that you would consider for the development of a library reference database.
4.
How can reference and information service be evaluated?
5.
Discuss the steps taken to transact a reference interview.
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