Bhr 211:Conflict Management And Negotiation Question Paper
Bhr 211:Conflict Management And Negotiation
Course:Bachelor Of Science In Human Resource Management
Institution: Rongo University question papers
Exam Year:2017
Answer question one and any other three
1.a.Expound four types of conflicts(4mks)
b.Describe 5 styles of conflict management that can be used by a human resource manager (5mks)
c.Describe 6 sources of conflicts in an organization (6mks)
d.Explain five steps of conflict management in an organization (5mks)
e.State 10 basic principles of negotiation(5mks)
2.Employees of Milestone Group Inc.have been agitating for 100% increase in basic salary .The company which is ready to offer the employees 50% increment has contacted you to help in the negotiation
a.Explain five tools that you can use to reach an amicable solution (5mks)
b.Describe 10 tactics of negotiation that you can use to solve the issue of salary increment(10mks)
3.Conflict management is the employment of strategies to correct these perceived differences in a positive manner .There are several styles of conflict management that can be used by a HR manager to resolve conflicts in an organization .Select one style of conflict management and address the following a.When is it appropriate to use this style of conflict management? (5mks)
b.Describe the advantages of this style of conflict management to the organization (15mks)
4.a.Differentiate between distributive and integrative negotiation(5mks)
b.With clear examples explain negotiations can benefit an organization (10mks)
5.a.Describe 7 common mistakes committed during negotiation(7mks)
b.Explain the characteristics of an effective negotiator (8mks)
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