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Bba 312: Office Management Question Paper

Bba 312: Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2017

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2016/2017

SECOND SEMESTER EXAMINATIONS FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 312: OFFICE MANAGEMENT

DATE:Tuesday,16th May 2017 Time:4.30pm-6.30pm

INSTRUCTIONS
Answer question one and any other two questions:

Question one

(a)Highlight five benefits that an employer gains when he/she installs machines in his/her organization.(10marks)
(b)Explain five attributes that are essential for an organization and methods(O&M)officer (10marks)
(c)(i)Differentiate between Departmental filing and centralized filing.(2marks)

(ii)Give two advantages and two disadvantages of both departmental and centralized filing.(8marks)

Question two

Write short notes on the following terms as applied in office management
(i) Administration
(ii) Office
(iii)Office layout
(iv) Re-organization
(v) Line organization (20marks)

Question three

(a)Differentiate between homogeneous and heterogeneous methods of grouping. (10marks)
(b)You have been requested to recommend a suitable office accommodation.Explain one type of accommodation and give reasons for your choice. (10marks)

Question four

As an Office manager,you have been asked to state some qualities that you would expect to find in a new manager.Highlight eight qualities. (20marks)

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INVOLVEMENT IN EXAMINATION IRREGULARITY SHALL LEAD TO DISCONTINUATION

Bba 312: Office Management Question Paper

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