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Hrd 2101 Communication Skills Question Paper

Hrd 2101 Communication Skills

Course:Bachelor Of Science In Computer Science

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2016

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
COMPUTER SCIENCE
COMMUNICATION SKILLS (2017)
TIME: 2hrs
Q1
a) Define the term communication(2mks)
b) Explain any 5 importance of communication in your career (5mks)
c) Identify and discuss any 5 elements of communication that are key to any communication process(10mks)
d) What is grapevine? Elaborate its advantages and disadvantages in an organisation(10mks)
e) Differentiate between hearing and listening(3mks)
Q2
a) Stage fright is common in public speaking. Explain the various strategies that you would explore to overcome stage fright while giving a speech(10mks)
b) There are many factors that affect a speaker’s credibility. Using examples and illustrations, explain any five such factors(10mks)
Q3
a) Explain the four major functions of non-verbal communication(8mks)
b) Using relevant examples, explain the various forms of non-verbal communication that a communicator may use(12mks)
Q4
a) Discuss the various barriers of the communication process, highlighting the ways in which the may be overcome. (20mks)

Hrd 2101 Communication Skills Question Paper

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