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Office Management Question Paper

Office Management

Course:Bachelor Of Education

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF COMMERCE
BBA 312: OFFICE MANAGEMENT

DATE: Wednesday 26th August, 2009
TIME: 8.00 a.m. – 10.00 a.m.

INSTRUCTIONS
1.
Answer Question 1 and any other 2 (two) questions.
2.
Each question to begin on a new sheet of paper.
3.
Write your admission number on every page used.
Question 1 – (30 marks)
a)
Define the term “Office” and explain the importance of the Office (provide 5 of
them).
b)
Discuss the four (4) elements of Office Management.
c)
Write brief notes on the handling of incoming mail.

Question 2 – (20 marks)
The management of records is important in any business. What are the purposes of
maintaining the records in an organization? Discuss at least 5 reasons.

Question 3 – (20 marks)
a)
Explain the factors influencing the choice of office machines.
b)
Explain the eight (8) basic principles when selecting furniture for a business
concern.
Question 4
(a)
An Office Manager plays an important role in any organization. Discuss five
qualities that you would like him to
possess.
[10
marks]
(b)
Briefly discuss five factors you would consider if you were given the duty of
deciding
an
office
layout.
[10
marks]

……………………….

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