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Office Management Question Paper

Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE

BBA 312: OFFICE MANAGEMENT
DATE: Wednesday 26th August, 2009 TIME: 8.00 a.m. – 10.00 a.m.

INSTRUCTIONS
Answer Question 1 and any other 2 (two) questions.
Each question to begin on a new sheet of paper.
Write your admission number on every page used.

QUESTION ONE – (30 marks)
a) Define the term “Office” and explain the importance of the Office (provide 5 of
them).
b) Discuss the four (4) elements of Office Management.
c) Write brief notes on the handling of incoming mail.

QUESTION TWO – (20 marks)
The management of records is important in any business. What are the purposes of
maintaining the records in an organization? Discuss at least 5 reasons.

QUESTION THREE – (20 marks)
a) Explain the factors influencing the choice of office machines.
b) Explain the eight (8) basic principles when selecting furniture for a business
concern.

QUESTION FOUR
(a) An Office Manager plays an important role in any organization. Discuss five
qualities that you would like him to possess. [10 marks]
(b) Briefly discuss five factors you would consider if you were given the duty of
deciding an office layout. [10 marks]