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Management Of Information Systems In Hospitality And Tourism Question Paper

Management Of Information Systems In Hospitality And Tourism

Course:Master Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
MASTER OF SCIENCE IN HOSPITALITY AND TOURISM MANAGEMENT
HIM 505: MANAGEMENT OF INFORMATION SYSTEMS IN HOSPITALITY AND TOURISM

DATE: Thursday 10th July 2008 TIME: 9.00am – 12.00pm

INSTRUCTIONS: Answer any THREE (3) questions. Each question carries 20
marks.

QUESTION ONE
Using examples to illustrate your answer, explain how information technology can support a company’s business process and decision making, and give it a competitive advantage.
[20 marks]

QUESTION TWO
Explain how businesses in the Hospitality and Tourism Industry can use internet, Internets and extranets to support their e-commerce activities.
[20 marks]

QUESTION THREE
Analyze FIVE (5) management challenges in developing Information Technology
solutions to solve business problems and meet new business opportunities.
[20 marks]

QUESTION FOUR
Information technology can not really give a company a strategic advantage, because most competitive advantages don’t last more than a few years and soon become strategic necessities that just raise the stakes of the game. Discuss.
[20 marks]

QUESTION FIVE
Analyze:
(a) The FIVE (5) steps in systems development cycle.
[10 marks]
(b) Five (5) types of Information Systems.
[10 marks]