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Industrial Relations Question Paper

Industrial Relations

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 406: INDUSTRIAL RELATIONS
=================================================================
DATE: MONDAY 15TH FEBRUARY 2010 TIME: 8.00 A.M. – 10.00 A.M.
INSTRUCTIONS
Answer Four Questions, Question ONE is Compulsory.

Q.1 a) You have been elected the Secretary General of a Trade Union, which is under
pressure from management; members are not keen to join. Explain how you
will redeem the union from management pressure and embark on membership
enrollment. (15 marks)

b) Explain the basic principles of a Trade Union. (10 marks)

Q.2 Explain the effect of globalization on industrial relations in Kenya. (15 marks)

Q.3 a) Discuss the effects of a "poor grievance handling procedure" on organization
performance. (5 marks)

b) What are the typical causes of grievance in an organization? (10 marks)

Q.4 Explain the major reasons why employees need a trade union. (15 marks)

Q.5 Discuss the benefits an organization will have when it has good industrial relations
with the Trade Union. (15 marks)

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