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Employee Counseling And Crisis Management Question Paper

Employee Counseling And Crisis Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 408: EMPLOYEE COUNSELING AND CRISES MANAGEMENT
=========================================================================
DATE: FRIDAY, 11TH JULY 2008 TIME: 3.30 P.M. – 5.30 P.M.
INSTRUCTIONS: Answer THREE questions only.

1. Several basic employee counseling principles have been suggested to employee counselors. Discuss four such principles. In your discussion, indicate why each
of the principle is important. (20 marks)

2. Many employees who would otherwise benefit from professional counseling
shy away from seeking out help. Discuss four methods that employee counselors
could use to “get the employee started.” (20 marks)

3. Discuss four practical tools that employers could use to change employee
behavior. Your response should relate to employee counseling. (20 marks)

4. (a) Distinguish between the terms psychotherapy and crises management.(5 marks)

(b) In relation to an organization you are familiar with, discuss four crises
that the employees may have faced and briefly mention how the
organization dealt with the crises. (15 marks)




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