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Total Quality Management Question Paper

Total Quality Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 410: TOTAL QUALITY MANAGEMENT
DATE: Tuesday 22nd December, 2009 TIME: 11.00 a.m – 1.00 p.m
=================================================================================
INSTRUCTIONS:
Attempt questions ONE and any other TWO questions

Q1. a) Explain the major features of inspection, control, assurance and total
quality management stages in the evolution of quality management. [10 marks]

b) Using an organization of your choice, discuss any two principles of
TQM and clearly bring out their benefits. [ 10 marks]

c) Discuss the contributions of Edward Deming to Quality Management.[ 10 marks]

Q2. a) In relation to quality planning what is the relevance of the Juran
Trilogy? [14 marks]

b) Explain the process of business process re-engineering. [ 6 marks]

Q3. Discuss using an organization of your choice the Correlates and Dimensions of
quality. [20 marks]

Q4. Explain any 10 elements of ISO 900 and main benefits of this Certification to
firms within the horticultural industry in Kenya. [20 marks]

Q5. Write brief notes on each of the following:
a) Group and teams in relation to TQM. [10 marks]

b) The types, process and gains of Benchmarking? [10 marks]

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