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Business Communication &Amp; Office Management Question Paper

Business Communication &Amp; Office Management

Course:Certificate In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

CERTIFICATE COURSE IN MANAGEMENT
DECEMBER 2011 EXAMINATION.

SUBJECT: BUSINESS COMMUNICATION AND OFFICE MANAGEMENT: CCM 102
DATE: 14TH SEPTEMBER 2011.
TIME: 3 HOURS

INSTRUCTIONS:
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions.
3. All questions carry equal marks.
4. NO writing should be done on this question.
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be DISQUALIFIED.

1.
a. Define the following terms as used in communication:
i. Office
ii. Encoding
iii. Feedback
iv. Grapevine
v. Teleconferencing. (10mks)

b. You have been invited for an interview at ABC Ltd. List five preparations you would make as an interviewee and five preparations you would make if your were the interviewer. (10mks)

2.
a. By use of relevant examples, explain the roles/responsibilities of an office manager in an organization. (10mks)
b. Contrast oral communication and written communication. (10mks)

3.
a. You have been hired to prepare a filling system for Jambo communications ltd. As the expert in filling, explain the different filling classification methods available, using relevant examples. (10mks)
b. Explain the importance of filling of records in an organization. (10mks)

4.
a. Meetings are an essential tool for management. What are the five roles of a chairperson and five roles of secretary in a meeting. (10mks)
b. Downward and upward communication are extensively used in management. Evaluate their effectiveness in communication. (10mks)

5. As an entrepreneur who is about to open up your business, identify four office machines that you plan to purchase and explain their use in your office. (20mks)

6.
a. List and explain the different component parts of minutes. (5mks)
b. There has been a notable increase of drug abuse in your town and as the youth coordinator, the National drugs committee has requested you to carry out a research and prepare a report on causes of drug abuse, the target groups and provide recommendations to deal with this problem.
a. Using a diagram, describe the stages of the communication process. (12mks)
b. Explain any four principles of effective oral communication. (8mks)

8.
a. In what ways can an organization show that its socially responsible. (10mks)
b. Using relevant examples, explain any five functions of non verbal communication. (10mks)

Business Communication &Amp; Office Management Question Paper

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