Dlaw 0126: Office Pratice And Management Question Paper

Dlaw 0126: Office Pratice And Management

Institution: Kisii University question papers

Exam Year:2012

EGERTON UNIVERSITY
UNIVERSITY EXAMINATIONS
KISII UNIVERSITY COLLEGE
MAIN CAMPUS

FIRST YEAR EXAMINATIONS FOR THE AWARD OF THE
DIPLOMA IN LAW FIRST SEMESTER 2011/2012
MAY-AUGUST 2012

DLAW 0126: OFFICE PRACTICE AND MANAGEMENT
STREAM: Y1S1 TIME: 2HOURS DAY: THURSDAY, 2.00-4.00PM DATE: 09/08/2012

INSTRUCTIONS.
1. DO NOT WRITE ANYTHING ON THIS QUESTION PAPER.
2. QUESTION ONE IS COMPULSORY.
3. ANSWER ANY OTHER TWO.

QUESTION ONE
write brief notes on the management of office records on the following
(a) Storage of records (10mrks)
(b) Titling and naming of files (10mrks)
(c) Retention/ Disposal of records (10mrks)

QUESTIONS TWO
(a) What do you understand by the term office? (4mrks)
(b) Describe the functions of an office. ( 16mrks

QUESTION THREE
(a) (i) What do you understand by the term Communication? (2mrks)
(ii) Communication is generally classified into a couple of types. Discuss. (3mrks)
(b) Recognizing barriers to effective communication is the first step in improving communication style.
Describe the barriers that you recognize from your personal and professional experience (15mrks)

QUESTION FOUR
Office Etiquette or Office manners is about conducting yourself respectively and courteously in the office or work place. Discuss. (20mrks)

QUESTION FIVE
(a) What do you understand by the term Business documents? (5mrks)
(b) Explain different types of Business documents. (15mrks)

Dlaw 0126: Office Pratice And Management Question Paper

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