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Organizational Behaviour Question Paper

Organizational Behaviour

Course:Certificate In Management

Institution: University Of Nairobi question papers

Exam Year:2012

SUBJECT: ORGANIZATIONAL BEHAVIOUR

INSTRUCTIONS:
Answer any five questions.
1.
a. Outline the causes of perceptual error. (10mks)
b. Discuss the factors that influence the individual's perceptual world. (10mks)

2. Culture is defined as "how things are done around here":
a. Explain five influences of the development of culture. (10mks)
b. Explain why it is important for a manager to learn his organization's culture. (10mks)

3.
a. Explain the benefits that would be enjoyed by an organization that has registered an informal organization, for example a trade union. (10mks)
b. Identify any five external forces of change and give an explanation of each force. (10mks)

4. The success of a leader depends on how he/she enforces the leadership styles.
a. Write brief notes on the leadership styles. (10mks)
b. State factors that influence a leadership style. (10mks)

5.
a. Explain the sources from which a manager drives power. (10mks)
b. Identify motivator factors that a manager should enforce so as to motivate his staff. (10mks)

6.
a. Explain the essentials of good communication. (10mks)
b. State the barriers of communication that cause a manager not to achieve the objective. (10mks)

7.
a. Discuss the indicators of an organization that experiences conflict situation. (10mks)
b. Outline the factors that contribute to the success of knowledge management. (10mks)

8. Write brief notes on the following:
a. Personality. (5mks)
b. Anthropology. (5mks)
c. Team (5mks)
d. Sociology. (5mks)

Organizational Behaviour Question Paper

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