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Dcm 101: Management Information Systems Question Paper

Dcm 101: Management Information Systems

Course:Certificate In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2012

DCM 101: MANAGEMENT INFORMATION SYSTEMS

QUESTION ONE
a. Define Information Technology (I.T) and explain its limitations. (10mks)
b. Demonstrate understanding of factors necessitating the use of modern I.T (10mks)

QUESTION TWO
a. Explain four attributes of quality information. (8mks)
b. Propose the stages to follow in system implementation process. (8mks)
c. Discuss two ways in which the internet can be used by a business to enhance customer satisfaction. (4mks)

QUESTION THREE
Evaluate management functions and type of decision made at each level of management. (20mks)

QUESTION FOUR
a. Discuss six major characteristics of a digital firm. (12mks)
b. Propose the merits of a digital firm. (8mks)

QUESTION FIVE
a. Compare:
i. Batch processing mode and online processing mode.
ii. Centralized processing and distributed processing. (12mks)
b. Argue the two main problems in networked systems. (8mks)

QUESTION SIX
a. Explain the use of each of the following packages:
i. Word processing (4mks)
ii. Spreadsheet (4mks)
iii. E-mail. (4mks)

b. Define the following terminologies:
i. Open loop system (1mk)
ii. Decoupling. (1mk)
iii. Supra system. (1mk)
iv. System model. (1mk)

c. Explain three functions of information systems in an organization. (4mks)

QUESTION SEVEN
a. Compare Artificial Intelligence and Natural Intelligence. (8mks)
b. Describe any three categories of artificial intelligence. (6mks)
c. State three application areas of AI in business. (6mks)

QUESTION EIGHT
a. Assess the likely causes of user-resistance to implementation of new information systems. (10mks)
b. Risk management is a major undertaking in the business world of tomorrow. Propose five necessary measures to put in place in order to ensure the existence of information systems security. (10mks)

Dcm 101: Management Information Systems Question Paper

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