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Human Resource Management And Industrial Relations Question Paper

Human Resource Management And Industrial Relations

Course:Human Resource Management And Industrial Relations

Exam Year:2010

THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN BUSINESS ADMINISTRATION
HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS
3 HOURS

INSTRUCTIONS TO CANDIDATES
This paper consists of SEVEN questions
Answer any FIVE questions
All questions carry equal marks

1. (a) Explain five benefits of reviewing an organization's manpower plan (10 marks)

(b) The management of Ujuzi Ltd has established different welfare facilities for the different categories of employees in the organization. Outline five demerits of such an arrangement (10 marks)

2. (a) Highlight the limitations of using memos as a form of communication in an organization. (10 marks)

(b) The human resources possesses certain unique characteristics as compared to other resources in an organization.Describe five such characteristics. (10 marks)

3. (a) Explain five factors that a human resource manager should consider when developing a scheme of service for employees (10 marks)

(b) The industrial Training levy Fund plays an important role in the training of workers. Explain this role. ( 10 marks)

4. (a) Certain factors may limit Ministry of Labour inspectors in ensuring the health and safety of workers. Explain these factors. (10 marks)

(b) Outline the measures that a human resource manager can take to minimize the halo effect in an employee performance appraisal exercise. (10 marks)

5. (a) Highlight five contributions of the human relations approach to the development of human resource management. (10marks)

(b) Outline five interviewer related factors that may limit the achievement of the objectives of a job interview. (10 marks)

6. (a) Explain five ways in which participation of employees in decision-making may enhance their motivation (10marks)

(b) Management has an obligation of providing a healthy physical working environment in order to ensure good industrial relations. Explain five ways through which management may fulfill this obligation. (10marks)

7. (a) Jana Co. Ltd has been operating without a disciplinary procedure. Explain five negative consequences of such a situation. (10marks)

(b) The central Organization of Trade Unions of Kenya(COTU)(K) has a role of ensuring the central and protection of jobs in the country. Explain five ways in which COTU(K) fulfills this role (10marks)

Human Resource Management And Industrial Relations Question Paper

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