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1. Easy payment options - customers can pay for their purchases at e - commerce sites through various payment modes such as credit cards, internet banking or debit cards.
2. Returns and after sale services - many e - commerce sites give customers time to have the goods and if not satisfied with them they can return.
3. Money saving - a lot of money is saved which could have been used to travel to where goods are sold.
4. Customers can get wide variety of goods to choose from since many businesses are advertising through e - commerce.
Benefits of e-commerce to consumers.
1. E-commerce reduces the amount of paperwork and clerical work that accompanies it.
For example, the printing postage processing handling costs related to bills payment is
reduced.
2. Transaction time is a significant factor and electronic transactions can save valuable time.
Bills payment and cheques clearance can be sped up.
3. Networks such as the internet can transform a local business into a global distributor. In
this case, consumers are better placed to access more suppliers who could offer them
better terms more cheaply.
4. Consumers are saved of staff and other costs. Unlike paper based buying and selling
which requires large clerical staffs to open envelops, enter details of purchases etc. This
improves organisation‘s profitability.
5. Closer consumer/supplier relationship is achieved thus consumers can negotiate for
better terms such as discounts. This also speeds up transactions, for example, where a
mechanic accesses an online catalogue of a spare part supplier so as to buy a particular
one and fix it within the shortest duration possible.
6. E-commerce is easy to use and improves control. Online markets are easy to use because
of the fact that systems are so easy to use compared with placing of telephone orders.
Orders can be entered at any time 24 hours a day. This is convenient for the customer.
7. E-commerce improves the security of handling cash, for example, the use of e-cash is
more reliable than the use of tangible cash which might be intercepted.
Jonmhumble answered the question on October 24, 2017 at 18:02
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