Get premium membership and access questions with answers, video lessons as well as revision papers.
1. Product: new to understand the benefits and the satisfaction the consumer is seeking from the services.
2. Pricing: this may be determined by perishability and the fact that fluctuations in demand cannot be met through inventory.
3. Promotion: consumer relies more on subjective impressions rather than concrete evidence. This is because of inherent intangible nature of services.
4. Physical evidence: the setting and appearance of a room the service is provided contributes towards the image of the organization as perceived by the customer.
5. Process: system by which you receive delivery of the service. In fast food outlets the process comprises buying the coupons at one counter and picking up the food against that at another counter.
Jonmhumble answered the question on October 24, 2017 at 21:00
- State and explain factors influencing migration in developing countries(Solved)
State and explain factors influencing migration in developing countries.
Date posted: October 24, 2017. Answers (1)
- What are the common characteristics of developing countries? (Solved)
What are the common characteristics of developing countries?
Date posted: October 24, 2017. Answers (1)
- What are the costs of economic growth?(Solved)
What are the costs of economic growth?
Date posted: October 24, 2017. Answers (1)
- State and explain characteristics of modern economic growth. (Solved)
State and explain characteristics of modern economic growth.
Date posted: October 24, 2017. Answers (1)
- State and explain the basic components of economic growth(Solved)
State and explain the basic components of economic growth.
Date posted: October 23, 2017. Answers (1)
- Differentiate between economic growth and economic development(Solved)
Differentiate between economic growth and economic development.
Date posted: October 23, 2017. Answers (1)
- Differentiate between actual economic growth and potential economic growth(Solved)
Differentiate between actual economic growth and potential economic growth.
Date posted: October 23, 2017. Answers (1)
- State the properties of profit function(Solved)
State the properties of profit function
Date posted: October 23, 2017. Answers (1)
- State the properties of expenditure functions(Solved)
State the properties of expenditure functions
Date posted: October 23, 2017. Answers (1)
- State the properties of the indirect utility function(Solved)
State the properties of the indirect utility function
Date posted: October 23, 2017. Answers (1)
- State and explain types of operation research tools(Solved)
State and explain types of operation research tools
Date posted: October 23, 2017. Answers (1)
- Outline limitations of operation research(Solved)
Required to provide five limitations.
Date posted: October 23, 2017. Answers (1)
- Outline the benefits of operation research(Solved)
Outline the benefits of operation research
Date posted: October 23, 2017. Answers (1)
- What are the assumptions under ordinalist utility approach in economics?(Solved)
What are the assumptions under ordinalist utility approach in economics?
Date posted: October 22, 2017. Answers (1)
- State and explain factors influencing price elasticity of demand(Solved)
State and explain factors influencing price elasticity of demand.
Date posted: October 22, 2017. Answers (1)
- State and explain types of income elasticity of demand(Solved)
State and explain types of income elasticity of demand.
Date posted: October 22, 2017. Answers (1)
- Explain the importance of planning in an organization(Solved)
Explain the importance of planning in an organization.
Date posted: October 22, 2017. Answers (1)
- State and explain characteristics of monopoly type of market(Solved)
State and explain characteristics of monopoly type of market.
Date posted: October 22, 2017. Answers (1)
- Outline advantages of free enterprise economic system(Solved)
Outline advantages of free enterprise economic system.
Date posted: October 22, 2017. Answers (1)
- Outline the characteristics of centrally planned economic system(Solved)
Outline the characteristics of centrally planned economic system.
Date posted: October 22, 2017. Answers (1)