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i. Fact finding: Seeking for a abundant knowledge about the conflict and what the parties in the
conflict care about most.
ii. Discussion: Creation of friendly environment during discussion where a give-and- take situation
is available.
iii. Reaching an agreement: Points of a agreement reached ought to be fair to both parties.
iv. Arbitration: The arbitrator should be neutral to help the parties involved reach an acceptance
devision and not to decide for the parties under conflict. Chance should be given both parties
equally under dialogue.
Mediation
A person who is not part of the conflicting parties help involve parties or individuals parties
involved must willing to listen and come up with good ideas towards settling disagreement.
Mediator don’t impose decisions, but help parties may suggest opinions or look into proposals from
the mediator. When an acceptable a agreement is reached by the two parties, it is written down
and the parties get committed to it.
joyce2 answered the question on November 4, 2017 at 09:44
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