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Possible uses of an expert system within a customer database department:
1.Producing a list of customers who are eligible/ can be granted credit transactions. This is
after evaluation of past credit history and the financial capability of each customer.
2.Deciding whether a debt can be considered as a bad debt. The expert system could assess
the duration, the amount and the credit/ payment history of a customer to determine
whether a debt should be classified as a bad debt. This information is useful for
accountants as they draw up the relevant accounts.
3.Marking customers as deceased after a reasonable period of time e.g. A customer who
registered with an organization while 35 years old could be considered deceased after 80
years. This enables a realistic count of the organization‘s current customers.
gregorymasila answered the question on November 18, 2017 at 17:26
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