- ICT can prove useful during the re-engineering analysis and design process.
- Graphics software and CASE tools can produce process maps.
- Spreadsheets and costing software allow for activity – based cost analysis.
- Databases can track customer satisfaction and complaints.
- Blind e-mail bulletin boards can be used to capture employee suggestions.
- Email and groupware can facilitate communication and coordination across
geographical and organizational barriers.
gregorymasila answered the question on November 27, 2017 at 10:42
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