Farmquip Ltd. designs and manufactures irrigation equipment. The irrigation equipment are sold to flower nationality. The company regards customer service, that is the ability to...

      

Farmquip Ltd. designs and manufactures irrigation equipment. The irrigation equipments
are sold to flower nationality. The company regards customer service, that is the ability to
respond effectively and properly to service calls as critical to its success.
Initially, field engineers inspect faulty irrigation equipment. Currently three quarters of the
faulty irrigation equipment are referred to the repair centre, to be mended by the repair
centre.
Engineers, resulting in a turnaround time of up to 10 days. The company has decided to
investigate the possibility of carrying out more field repairs with the aid of a portable expert
system, in order to reduce the turnaround time.
The prototyping approach was used, and an evaluation of the final prototype made it clear
that an expert system used in conjunction with 11.1ptop microcomputer would improve the
situation to the extent that only 10% of irrigation equipment would need to be returned to
the repair centre, with majority of repairs being carried out at the customers‘ premises by the
field engineers.
Required
(a) Define the term expert system and explain how it could be of use in this context.

  

Answers


gregory
- An expert system is an intelligent computer system which uses knowledge and interface
procedures to solve problems that are difficult enough to require significant human
experts for their solution.
- It is a computer-based system that simulates the human thought process or reasoning to
solve problems which require human expertise. It enables non-experts in a given filed to
achieve comparable results to human experts in that field.
- In this context, the expert system will help in solving time in repairs and reduce cost drastically
which would have incurred on the repair engineers
gregorymasila answered the question on November 27, 2017 at 13:16


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