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Impact of end user computing on an organisation‘s information technology function.
End user computing refers to direct hands on use of computers by users and not indirect use
through computer professionals. It presupposes that computer users who are not specialists
solve their day-to-day problems without going through computer experts.
The following are the impacts that end user computing has resulted in the information
technology functions:
1. End user computing has resulted to overwhelming requests for assistance in the
information technology department thus making the information technology staff to
divert their attention from more important aspects thus delimiting its effectiveness.
2. It leads to mismatching of user problems and computing alternatives for system
development. For example, personal computing and mainframe packages.
3. End user computing has also led to lack of concern about equipment security and this
has cost dearly to the information technology functions.
4. Since end user computing is piece meal in nature, the information technology function
cannot adequately maintain user-developed systems.
5. End user computing results to systems administration difficulties since the information
technology functions cannot adequately control the use of facilities by users.
6. There is also the problem of lack of integration between the information technology
management of personal computing and mainframe end user computing. Thus, end user
computing may not be meaningful to the development of information technology.
gregorymasila answered the question on November 29, 2017 at 09:15
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