You recently attended a seminar organised by the Institute of Certified Public Accountants of Kenya (ICPAK) on information management into the 21st century. One of...

      

You recently attended a seminar organised by the Institute of Certified Public Accountants
of Kenya (ICPAK) on information management into the 21st century. One of the topics
covered was on Internet and its impact on the society. Your first task is to explain to the
senior management the effect of Internet on the following sectors of society.
i) Education.
ii) Service provision industry.

  

Answers


gregory
Effects of the internet on the following sectors
The Internet is the name given to the technology that allows any computer with
telecommunications link to exchange information with other similarly equipped computers.
The following are the effects of Internet on the following sectors of the society: -
i) Education
1. The internet is emerging as a major educational tool. For example, many magazines,
newspaper and journals are now available on the web thus availing users of internet a
lot of information.
2. The internet also facilitates education by availing information cheaply to users
through the web pages. Users are not required to pay anything to access those pieces
of information
3. It also facilities exchange of information and ideas between various persons thus
facilitating sharing of ideas.
ii) Service provision industry
1. The internet reduces the need for paperwork and all clerical work that accompanies it
in the service industry. For example, the printing postage, processing and handling
mail costs related to the service are not necessary. For example, a traveller does not
require to send mails or travel to a booking office to have a reservation, all he
requires is to send an email.
2. The internet reduces the overall costs incurred by players in the service provision
industry in that cost of stationery and staff needed to take orders over the telephone.
There are also reduced telecommunication costs and transaction costs become
automated. This makes business more efficient and economical thus improved
profitability.
3. Internets can transform local industries into global players. For example, services
consumers will be able to know of the existence of a company and the services it
offers by accessing the web.
4. It improves customer relationship as it brings closer the service providers and their
customers. Customers can access computers of their suppliers thus it helps them to
do their job better. This leads to increased business and thus profitability.
5. Internetworking reduces transaction time thus saving variable time in the end
customer get improved services with efficiency.
6. The ease of use of online markets is characterised by the fact that systems are so easy to
use compared with placing manual service provision requests. Orders can be entered at
any time in 24 hours a day with confirmations arriving almost immediately. Customers
can check their account status at any time and do not have to wait for monthly
statements. This positively affects the operations of the service provision business.
For example an industrialist any needs to access his machine technicianā€˜s web and call
upon him in case of machine failure.
gregorymasila answered the question on November 30, 2017 at 13:32


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