Consider the following interview between the manager of a company and Irina; and then answer the questions that follow: Manager: Good morning, Mr. Irina. Please sit...

      

Consider the following interview between the manager of a company and Irina; and then answer the questions that follow:
Manager: Good morning, Mr. Irina. Please sit down and feel at home
Irina: (Oh God! I really need a job.) Thank you, Sir.
Manager: You have applied for the job of Records clerk
Irina: Yes, Sir ( I wonder whether he is going to give it to me.)
Manager: Do you know what the job involves? Did you read our advertisement in the Newspaper?
Irina: (Looking absent – minded, fiddling with his fingers and avoiding eye – contact.) Excuse me. Did you say something about newspapers? Yes, I read newspapers but not everyday. They are rather expensive, but once in a while I meet a friend who has bought one.
Manager: You are obviously not listening. I asked you a question about our advertisement and the requirements for the job of records clerk
. Irina: (Oh God, I need a job badly. I don’t even have a place to stay.) Yes, yes, you talked about listening. Yes, it is important to listen to your boss.
Manager: Mr. Irina, are you here with me? This is the end of my interview.You will hear from us in due course.
Irina: Thank you, Sir. I hope you consider me for the job.
Questions:
i) Identify the shortcomings in Irina’s listening skills.

ii) List specific listening skills Irina could have used during this interview.

  

Answers


Lydia
(i)Shortcomings in Mr. Irina’s listening skills

i. He cannot relax.

ii. He cannot focus on the interview.

iii. He is too pre-occupied with whether or not he gets the job (that he risks losing it).

iv. He avoids eye contact. v. He fiddles with fingers, an indication that he is nervous.

vi. He is absent

- minded
(ii) Appropriate listening skills Mr. Irina could have used:

a) He should have taken a deep breath and relaxed.

b) He should have established eye contact with the manager

c) He should have shut out other thoughts.

d) He should have concentrated on what the manager was saying.
lydiajane74 answered the question on January 23, 2018 at 07:09


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