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? Difficult standardize/ heterogeneous give to varying quality (over time)/ the
quality cannot be uniform (from time to time) may be offered by sufficient
people.
? Service cannot be stored for future/ service is only consumed at the time it is
being offered/service capacity cannot be stored.
? Service cannot be touched/ it is intangible/ invisible can only be felt/
experienced
? Services cannot be separated from service properties the provider must
directly offer the service to the user
? Service is perishable service can only be enjoyed at the time the provider is
available/ it expires after it is provided.
? Services cannot be owned by the buyer/ ownership cannot be transferred as
the buyer only pays for the experience
? Services/ have utility to satisfy wants.
? Services are mobile since they can be received/ provided at different
places/locations
gregorymasila answered the question on January 26, 2018 at 06:45
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