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(i) Expert system
This is a knowledge-intensive computer program that captures the expertise of a
human in limited domains of knowledge. An expert system could assist decision-
making in an organization by asking relevant questions and explaining the reasons for
adopting certain actions.
(ii) Advantages of expert systems in decision-making:
1. Enable high quality decisions to be made.
2. They reduce the number of decision makers since they partly automate the process
of decision-making. This implies lower labour costs.
3. They ensure accountability since they provide reasons for proposing an action.
4. Since they support managers in decision-making, they enable decisions to be made
within a short time period.
5. Since expert systems capture human expertise, they enable organizations to fully
retain intellectual resources for future decision-making.
gregorymasila answered the question on February 7, 2018 at 20:16
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