Typical services are: -
i. Hardware and software selection;
o Identify new and current hardware & software that will meet users current and
future requirements.
o Provide updates as appropriate.
ii. Network administration;
o Help on use of networks e.g. help on how to share files over the network or
how to access shared files on a server.
o Administration of passwords and authorisation.
o Security aspects e.g. Backup of data, advising on secure use of passwords, etc
o Update of security software e.g. updating antivirus
software. iii. Technical Assistance;
o Advice on company standards for hardware and software purchases.
o Setting up hardware, software and networks.
o Some systems analysis and design- involves determining whether the
organizational information processing and communication requirements are
being met effectively and designing of systems to meet these requirements.
b) Training options;
Onsite training
This option involves training the employees at the organization‘s premises specifically at
the workstations where the employees carry out their work. It has problems with
attendance as employees may be under pressure at their workstations. Often short one
or two day training on new software is not very productive as there is a great deal of
information to assimilate in a short period of time. Experimentation takes time and is
necessary for the understanding of standard and short-cut computer operations.
Off-site training
This option involves training the users at a location away from their workstation. It
removes the attendance problem but may cause problems with the workflow since the
employees will be overburdened with the training and their duties. It is more conducive to
immersion in the training processes whereby the employee concentration is of absolute
importance e.g. training on security procedures e.g. backing up of data.
Use of on-line training packages.
This training option is carried out through the use of the Internet or intranet. Employees
access web pages that contain the training material on a server. Often no time is allocated
and trainees have to work through the programme in their own time. If user is motivated
then a reasonable option but better if time allocated during normal working hours and an
element of supervision/help is available. The Help Desk is often valuable in this type of
training.
gregorymasila answered the question on February 15, 2018 at 16:54
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