First of all, determine the details of that customer, details like name of the individual, email and postal address.
Secondly, document all the items purchased or eaten by that customer at your business establishment or the services offered to the customer with those complaints.
Thirdly, obtain the name and address of the physician treating that customer in case of food borne disease or the details and address of the officer to whom the customer has reported the incident to.
And in fourth step, conduct the physician or that officer to determine if intact it is a food borne illness or a true fact of poor service the customer is claiming to have received is real.
Then, notify the local health department or that local department to involve depending on the case of the matter. It must be done immediately to avoid delays that might lead to the business being taken to court.
Least, but not last, evaluate and modify your training and certification efforts. Evaluate your employees work performance and your business standards.
Lastly, document your efforts with those standards outlined and notify your attorney or lawyer. It is also wise to inform your insurance company earlier without delay for them to start investigating the proximate cause of loss you might incur from the consequences caused by such a customer.
vindori answered the question on March 11, 2018 at 11:47
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