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1. Listening skills—you should always listen carefully and not question the patient too
frequently. Allow him to ventilate through your listening.
2. Attending skill—your proper attention should be given to the patient to show interest and
concern-verbal and non-verbal.
3. Feedback—expressing the meaning of patient’s feelings and summarizing his problems.
4. Probing—focusing in depth on particular aspects of the situation.
5. Confronting—help the patient to realize his problems or help him to become aware of what
he is suffering from, by making proper statements.
6. Interpreting—presenting the alternative ways or angles to look at his situation.
7. Self-disclosure—share your attitude, opinions and experiences.
8. Non-dependence—do not make the patient dependent rather make him self sufficient to
solve his problems independently.
9. Questioning—ask open ended questions so that the patients gets the clue to open up with
you. Do not ask too many close-ended questions.
10. Incomplete sentence—encourage the patient to complete the sentence if he is not able to do
so.
11. Refocusing—if the patient is going off track or talking in circles get him back to maintain
the theme without hurting any of his feelings.
12. Silence—be with the patient’s feelings while he is crying and do not prevent him from
crying. Let him cry and ventilate himself.
13. Connecting—show connection between thought, behaviour and result or effect of what
has gone before.
johnmulu answered the question on June 24, 2017 at 06:40
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