Explain the ways of making communication effective.

1. Clarity of thoughts
The idea to be transmitted must be absolutely clear in the mind of the communicator. Just as, it is not possible to have a clear print from a blurred negative, similarly one can never make his views intelligible to others; if he himself is confusing at certain points. Hence the process of communication to be complete must spring out from a 'clear' head. Further the academic level of the workers, their power of grasping things etc., should also be taken into account. Even when the language spoken by the workers, supervisors and the management is the same, words often mean different things to people with a different experimental background.

2. Attach importance to actions rather than words
In all communications, actions are more significant than words. A manager, who invariably says that he trusts subordinates and then proceeds to make too many checks on the sub ordinate's work, usually fails to make himself understood. A boss who is not punctual cannot succeed in enforcing the timing-rules on the sub ordinates.

3. Participation
The next most important essential point is that both the parties (communicator and the recipient) should participate in the communication. It is a common complaint of the workers that proper and patient heed is not given to their voice. Listening plays a very fundamental part in oral communication because it is listening only, which leads to sharing, participation and understanding in oral communication. But this listening is not merely passive hearing. It is an art, which is to be perfected with practice based on sound knowledge of principles of human nature. Some of such important principles are.
a. Respect the personality of employees
b. Recognize both subjective and objective facts.
C. Avoid moralizing.
For example telling an emotionally upset worker that he should be calm and talk reasonably and logically, may only succeed in erecting a barrier against further expression of his difficulties.
d. Hasty generalizations are dangerous; e.g., union stewards cannot be trusted, all workers are dishonest.
e. A knowledge of one's own prejudices and unbearable will help in proper listening.

4. Transmission
In this connection the communicator must plan carefully what to communicate, whom to communicate. Further, delegation of responsibility without authority breaks down the spirit of communication

5. Keep the channel Always Alive
The channel of communication should be kept open and alive. It is only by honest attempts that good communication relations can be developed.

6. Cordial superior-subordinate
Effective communication requires a quality of relationship between people immediately connected with each other. It requires sound industrial relations, policies and practices, an all round atmosphere of friendly co-operation and a feeling of trust and confidence throughout the organization right from the top management, down to the humblest worker. Under such conditions only, the meaning of communication is grasped quickly and correctly. On the other hand, if the relations are not satisfactory, much of the information may be suppressed or mis-understood.

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Kavungya answered the question on March 27, 2019 at 05:10