Informal requests
-We borrow things, ask for information or seek favors from our friends, acquaintances
and relatives. This is put in informal requests.
- When borrowing items, know that you are likely to inconvenience the other party. As
such, you need to offer due apologies and promise to return the item the soonest possible.
The degree of informality varies;
- Letters of request should give the addressed the freedom to decide whether they can
oblige the request or not. It is impolite to coerce for support.
Formal requests
Follow the format of formal letters. They seek information or service. Though brief, they contain
all the necessary information
DECLINING REQUESTS POLITELY
At times, a request may be difficult to honour. In such a case, one needs to decline it politely.
STEPS TO USE
Acknowledge the request.
State your willingness to honour it.
Explain that you cannot honour the request without going into minute details. E.g.
marto answered the question on
April 15, 2019 at 11:25