(i) Facilitates the giving and receiving of information- this is within and between the firm and outsiders. For example the boss informing the members of staff of a planned meeting so that they prepare for it.
(ii) Enhances clarification of issues- some information that is confusing may be due to complex management are communicated well to stop the confusion.
(iii) Enhancing public relations- this way the business creates a positive corporate image to members of the public.
(iv) A way of starting and influencing action-new ideas and plans are communicated while making sure they are implemented in the desired way.
(v) Improving customer service is one way of handling customer inquiries efficiently and giving them the desired feedback.
(vi) Helps to co-ordinate departments of the organization- enables good linkage of the activities of all departments in an organization so as to achieve harmony at work.
(vii) Way of giving reassurance- for instance the management may appreciate the good work of an employee by serving him/ her with a 'well done' memo.
(viii) For confirming arrangements-enables the office to confirm such arrangements as meetings or conferences.
(ix) Giving feedback.
(x) For giving instructions- enables the management to get work done by issuing procedures and orders.
maurice.mutuku answered the question on August 4, 2017 at 07:52
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