(i) They investigate consumer complaints against their members and ensure the right action is taken if the allegations are found to be true.
(ii) They educate and inform consumers on the features, processing, effective usage and identification of given products.
(iii) They ensure that their members follow business ethics and do not take advantage of the ignorance of the consumers to exploit them.
(iv) They work together to deal with complaints from consumers and take strict measure against members found to have violated consumer rights.
(v) They set higher standards of quality for products and services produced by their member.
maurice.mutuku answered the question on August 14, 2017 at 09:24
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