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Negotiation techniques
a. Consider the other person
- Listen to the other person
- Validate the other person’s self-worth
- Be consistent
- Avoid dogmatism
- Don’t patronize
- Don’t interrupt
b. Be calm and stay rational
- Avoid distributive messages
- Personal criticisms
- Rejection
- Blame
- Hostile remarks
- Sarcasm
- Prescription
- Learn to distinguish among messages that are assertive arguments and hostile
- Don’t catastrophize
- Take control of your anger
c. Speak Precisely
- Be specific
- Avoid generalization
- Use ‘I’ messages
- Be descriptive
- Stay focused and in the moment in time. Keep moving toward (win-win)
- Establish a frame of reference
- Clarify the issue
- Be open
- Take time to find long term solutions
- Accentuate the positive
e. Be positive
- Be immediate
- Be encouraging
- Relieve tension
f. Be Accommodating collaborating: win-win
marto answered the question on May 9, 2019 at 09:52
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