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* Support of end user computing and can involve:
- Training and education
- Support in application development
- Assisting in selecting I.T. solutions
- Identifying user requirements
- Supporting cooperation between different users of different categories
- Documentation of systems of an organization
- Providing formal means for users communication with management and with traditional data processing
* Technical assistance which involves:
- Directing security and control issues
- Providing guidance in selection of hardware and software
- Assisting in software installation and upgrades
- Establishing database of file backs, recovery and archives guidelines
- Assisting in selection and evaluation of application pages and other development tools
* General Support services
This includes providing clearing house functions for receiving and disseminating information on relevant personal computing issues, establishing a communication system for interrupt driver user requests for information on software, hardware or applications, chairing of user group meeting on a regular and adhoc basis.
Kavungya answered the question on May 10, 2019 at 10:19
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