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1. Establish Standards and methods for measuring performance
Ideally, the goals and objectives established during the planning process will already be
stated in clear, measurable terms that include specific deadlines.
2. Measure the Performance
Like all aspects of control, measurement is an ongoing, repetitive process. The frequency
of measurements depends on the type of activity being measured. In a manufacturing
plant, levels of gas particles in the air, for example, could be continuously monitored for
safety, whereas progress on long term expansion objectives might need to be reviewed by
top management only once or twice a year.
3. Determine whether performance matches the standard
In many ways, this is the easiest step in the control process. The complexities presumably
have been dealt with in the first two steps. Now it is a matter of comparing measured
results with the established targets or standards previously set. If performance matches
the standards, managers may assume that "everything is under control".
4. Take Corrective Action
This step is necessary if performance falls short of standards and the analysis indicates
action is required. The corrective action could involve a change in one or more activities
of the organization's operations.
Kavungya answered the question on May 18, 2019 at 07:52
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