Read the following telephone conversation between Pato and the secretary, and then answer the questions that come after it.

      

Read the following telephone conversation between Pato and the secretary, and then answer the questions that
come after it.

PATO: I am and want to speak with the manager.
SECRETARY: Why? What do you want with him?
PATO: That is none of your business. I want to speak with the manager now.
SECRETARY: He is not in. Say what you wanted and I will tell him.
PATO: Why are you wasting my time? Tell him to call me.
SECRETARY: How will he reach you? What is your telephone……..
(phone is disconnected).

Questions:

(i) Identify any four instances of lack of telephone conversation etiquette.

(ii) Observing proper telephone etiquette. Rewrite the telephone conversation between Pato and the secretary.

  

Answers


Martin
(i)
- When the Secretary asks – who is this?
- When Pato says – I want to speak …
- When the secretary asks why? What do you want with him …
- When the secretary says – say what you wanted …
- When Pato rudely disconnects the phone.

(ii) SECRETARY: Hallo! This is …………..x…… company / institution, whom am I speaking to?
PATO: I am Pato may I speak with the manager please.
SECRETARY: Is the issue official or personal?
PATO: It is personal. May I speak with him now please?
SECRETARY: I am sorry he is not in at the moment. Will you leave a message?
PATO: Please tell him to call me when he arrives.
SECRETARY: How will he reach you? Please give me your telephone / cell number.
PATO: My cell phone number is (0123456789)
marto answered the question on May 28, 2019 at 08:03


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    Date posted: May 28, 2019.  Answers (1)

  • Rewrite the following sentences correcting the errors. (i) There are situations of which you need to act with speed or else the consequences will catch up...(Solved)

    Rewrite the following sentences correcting the errors.

    (i) There are situations of which you need to act with speed or else the consequences will catch up with you.


    (ii) She likes football as it is more superior than hockey

    Date posted: May 24, 2019.  Answers (1)

  • Rewrite the following sentences as instructed(Solved)

    Rewrite the following sentences as instructed.

    (i) (a) The photographs will be taken at the venue of the wedding. The photographs will
    be taken in a reputable studio. (Combine into once sentence using ‘either …..or,,,,’)

    (b) Neither the children nor the peasant ………allowed to go to the hall yesterday.
    (Rewrite filling the blank with an appropriate auxiliary verb).

    (ii) (a) The principal noticed serious laxity among the students. He warned them against such
    behaviour. (Combine the sentence using present participle. )

    (b) The farmer’s cow gives twenty-five kilos of milk everyday. He feeds and waters it very well. (Combine using
    the present participle).

    (iii) Underline the gerund in the following sentence.
    Kibet is studying but swimming is his hobby.

    (iv) Replace the underlined word with a phrasal verb.
    (a) It is not good to despise other people.

    (b) I am currently living with my brother in Karen

    (c) The principal was annoyed with the three boys.

    Date posted: May 24, 2019.  Answers (1)