Read the following telephone conversation and answer the questions that follow.

      

Read the following telephone conversation and answer the questions that follow.

CALLER: What is your name and who are you in that company?
RECEPTIONIST: I am Agnes and I am the receptionist. May I ……..
CALLER: If so, you may not be of any help. I want to speak to the boss.
RECEPTIONIST: Excuse me, who specifically do you want to speak to yet you have not told me your name?
CALLER: They call me DJ Karos or Man P, the king of……
RECEPTIONIST: Sorry for interruption DJ, you have not given the name of the officer you want to speak to.
CALLER: Oh! It is the man who issues works.
RECEPTIONIST: I do not understand you.
CALLER: Come on! Do not tell me you do not know the human officer.
RECEPTIONIST: Do you mind holding on as I put you through to the Human Resource Officer?
CALLER: You guys advertised works in the papers which I realized I can manage but…….
OFFICER: Sorry sir, have you applied for the job?
CALLER: How did you expect me to know that? Am I an angel?
OFFICER: Sorry for inconvenience.
CALLER: You are not sorry; give me this work right away.

i) Identify ways in which telephone etiquette has been flouted in this conservation.

ii) How has the receptionist demonstrated effective conversational skills?

  

Answers


Martin
-The caller does not identify/ introduce himself and when he does, he uses nicknames- 'I an Dj Karos, Man P'

- The caller does not use polite language, he is rude- 'how did you expect me to know that, I am an angel?'

- Proud/ bossy/ patronizing- 'they call me, you may not be of any help'

- Interrupts impolitely/ rudely

- Uses a slang in a formal conversational eg works, DJ Karos
marto answered the question on June 11, 2019 at 02:09


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