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(i) Measuring Benefits
Measuring the benefits delivered by the program assessing the progress achieved against the benefits and the outcomes identified at the start.
(ii) Identify Gaps and Manage Resistance
If the some of the anticipated benefits have not been realized this may be because of gaps in the actions undertaken or unexpected resistance. Identification of gaps and resistance enables the identification of corrective actions to reinforce the change.
(iii) Reinforcing Change.
Having achieved the new behaviors, process, practices among others, it is all too common for organizations to slip back to operating and behaving along the original familiar lines.
maurice.mutuku answered the question on August 5, 2019 at 05:21
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