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What are the consequence of not following legislative requirements when making decisions about customer complaints?

      

The question requires the consequence of not following legislative requirements when making decisions about customer complaints.

  

Answers


Chriss
One of the consequence of not following legislative requirements when making decisions about customer complaints is loss of reputation. A company that fails to comply with legislation in handling customers complaints risk losing its reputation, which results to loss of customers. The damage caused to a company's reputation could last longer than financial outlay.

Secondly, is the down time and loss of productivity. When a company breaches certain legislation, it ceases production until the error is corrected. The loss of production results to loss of income, making the company go out of business.

The third consequence is the loss of potential or current staff. This is because the current and potential employees may not want to associate with a company that has a poor record on handling customers complaints. Such a company may have been prosecuted for breaking human rights laws. Therefore, it may be difficult for employees to stay in the company.

The fourth consequence is that the company may be fined for not complying with certain agreements with the customer. Legal and prosecution costs for non-compliance is an expensive exorcise, which may affect the company's finances.

Lastly, it may lead to the imprisonment of the managers of the company. For instance, if the customer goes to court to file a case against the company for not complying with certain agreements they have made, the mangers may be imprisoned.

Kchris answered the question on January 11, 2021 at 09:08


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