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Decide what to Computerize
The first issue for the entrepreneur to face as the potential purchaser of a business IT system is
the question of functional analysis. What the system will do, how this will be achieved, what will
it cost and what will it save all must be addressed.
Most businessmen tend to act rashly in making major decisions like capital investment, in order
to be seen to be decisive. Instead of undertaking a full analysis of the project, they make quick
decisions where a lot is at stake. This should never be the case with the entrepreneur. The
spectacular failure of government department IT projects is clear evidence of this.
Involve the Stakeholders
In order to achieve a clear understanding of what is to be achieved both sponsors and stakeholders
need to be appraised of the aspirations and implications of any systems to be rolled out. There is
little to be gained by the entrepreneur from hiding the potential impact in order to move a project
along towards a point of no return. The hope that the inevitable will be accepted is often thwarted
with painful consequences.
Avoid Planning for Failure
Expectations must be clearly defined and Service Level agreements should be set beforehand.
This is an agreement between the entrepreneur's firm and the provider of the IT resource to
guarantee the client that he is entitled to a minimum level satisfaction in quality of service
provided. Penalty clauses may be included, but is must always be appreciated that failure with
fiscal compensation is still failure and it will still adversely impact business. The best strategy is
to plan for success and ensure thorough preparation.
Keep the Benefits in Focus
If all this is starting to look discouraging, the entrepreneur should think about the benefits to
be gained. A well functioning system delivers improved economy, that is to say he will get to
choose between reduced costs and improved performance and that makes all the difference in a
competitive world. This does not mean that every entrepreneur needs to become an IT expert.
IT as a Business Tool
For success in implementing IT, what is needed is the perception of IT as a business tool and
an understanding that good craftsmen choose their tools carefully, use their tools carefully and
always look after their tools. Good craftsmen also know when to invest in new tools. Knowing the
business and learning what tools to use to improve the business is paramount.
Keep Control
The secret is to remain in control at all times. The entrepreneur should avoid the temptation to
overreach and only seek to implement what is fully understood.
In order to achieve this it will be necessary for the entrepreneur to analyze and document each
affected process. This is best done by engaging the skills and knowledge of the current process
operatives for in-house functions and seeking out the experiences of others for new or unfamiliar
processes.
Kavungya answered the question on April 12, 2021 at 08:05
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