i. Use of body language.
This involves appropriate eye contact, nodding the head to facial expressions or gestures, body oriented towards the speaker (head, arms and legs) and tone of voice. Research has shown that 80% of our communication is b body language i.e. what we do with our bodies, our faces, our eyes, and our tone of voice as we are speaking. Every culture has its own body language in such a way that the message come through.
ii. Encourage responses i.e. ask questions for clarification e.g. ?Tell me more? or ?I?d like to hear about??.”
iii. Summarize the basic viewpoints of the speaker as you?ve heard them. A summary is an extended restatement of the key points of information offered by the speaker. Use summaries to focus each party?s statement in terms of issues and solvable problems, instead of personalities, and to keep parties on track with the process.
iv. Make brief notes on your pad to keep track,` but don?t bury yourself in them.
v. Paraphrase or restate in your own words those statements that are unfriendly or unclear to be more friendly and clear.
vi. Empathize
vii. Use your local language
viii. Be selfish in your listening i.e. focus your attention on the issue of interest and ignore unnecessary.
ix. Limit distractions as much as possible so as to follow the speech properly.
x. Reflect on certain emotions or feelings.
Titany answered the question on August 11, 2021 at 10:58
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