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(a) Do not be judgmental i.e. don't jump into conclusions.
(b) Do not get emotionally hooked e.g. angry, upset etc
(c) Do not interrogate
(d) Do not interrupt
(e) Do not rehearse in your mind
(f) Do not sympathize but emphatize
(g) Do not be suggestive or give advise
(h) Do not let your values or bias interfere with your understanding of the situation.
Titany answered the question on August 11, 2021 at 11:12
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